At Alízz, we provide the best shopping experience and after-sale services by providing products of the highest quality manufactured in the best Chinese factories to suit the needs and expectations of our customers. We also provide a one-year warranty from the date of purchase on the receipt in case of any manufacturing defects.
1- Send a video of the product by the problem and you will be contacted by one of our customer service representatives within 48 hours, according to the maintenance official’s view.
2- One of our representatives comes to take the product, which is then delivered to the maintenance department for inspection.
3- After the repair process, one of our customer service representatives contacts the customer to send back the repaired product.
4- The repair process by the Warranty and Maintenance department takes 14 days from the date of receiving the product.
Terms of Repair
1- Do not remove the serial number label on the product or box.
2- The product must be in its original condition, without any exposure to normal wear or tear to the material, deteriorations, or accidents resulting from malicious or negligent acts.
1- After the warranty has expired, which is after one year of purchase, the customer bears all expenses (maintenance + shipping).
2- The maintenance fees are decided according to the report of the concerned department after performing the necessary technical examination.
*Terms and conditions apply.